Shipping policy

Shipping Policy

Where we ship

Noblezza Prime ships to Portugal and to most countries worldwide. If your country is available at checkout, we ship there.

Shipping cost

The shipping cost for your address is calculated and shown at checkout before you pay. There are no hidden fees added after checkout by us.

Delivery time

Estimated delivery time is 5–8 business days (Monday to Friday, excluding public holidays). Remote areas, peak seasons and customs checks can add extra days.

Order tracking

As soon as your order ships, you will receive an email with a tracking number. You can also follow your order on our Track Your Order page.

Customs, duties and taxes

Orders delivered outside the European Union may be subject to import duties and taxes charged by the destination country. These are not included in our prices and are the responsibility of the recipient, unless checkout states otherwise.

Address accuracy

Please check your shipping address carefully. If you notice a mistake, email us as soon as possible; we can update it only before the order ships.

Delayed or lost packages

If your tracking has not updated for 10 business days, or your order has not arrived within 20 business days of shipping, contact us and we will investigate with the carrier and send a replacement or issue a full refund if the package is lost.